Understanding Your Bill
Your electricity is one of the few commodities that consumers use first and pay for later. The electric bill is for usage during the previous month.
The charges on your electric bill are:
- Energy - Electric usage measured in kilowatt-hours (kWh)
- Service Availability Charge - The minimum monthly amount, regardless of usage
- Purchased Power Cost Adjustment - A charge or credit amount based on wholesale power cost.
- Taxes - Funds collected and passed through on behalf of local governments.
- Late penalty - Bills that are not paid by the due date are assessed a 1.5% late penalty.
Electric bills are:
- Due within approximately 21 days of the billing date; and
- Considered delinquent and subject to disconnection after the due date.
Please contact Citizens Electric prior to the due date of the bill if you are having difficulty paying your bill as required.
Heating and Cooling Degree-Days :
The heating and cooling degree-day analysis is a way to understand why your electric usage fluctuates from month to month.
Preferred Due Date
Members who are disabled, retired or receive Social Security payments may have their billing cycles changed to the 10th of the month.
you receive an email as soon as your latest electric bill is
calculated. A link within the email takes you directly to Online Bill
Pay portal where you can view your electric bill at least a couple days
before the paper version arrives in the mail.
To enroll in E-Bill and request a password, call 877-876-3511 or email with your name, email address and account number. Please note:
You will continue to receive a paper bill in addition to your email
bill. To receive your bill by email ONLY (and go paperless), please click here to download the Voluntary Electronic Billing Program agreement and return the signed copy to our office.