Understanding the claims inquiry process

Citizens Electric Corporation (CEC) strives for excellence in providing safe, dependable service that adds value to the lives of our members. However, CEC cannot guarantee an uninterruptable supply of power, and we know that service interruptions are life interruptions for our members. If you’ve suffered damage or loss and believe CEC may be responsible, you can submit an inquiry for review.

CEC follows industry practice and as such will not be liable for damage or loss due to circumstances outside of our control. To this end, the following unpreventable or unpredictable damages generally do not qualify as a valid claim, and you may need to file with your insurance provider.

  • Acts of God/storm damage/high winds/ice/ lightning/extreme heat or any severe weather conditions
  • Vegetation clean-up due to power restoration
  • Damages caused by a CEC contractor
  • Line or equipment failure from normal wear and tear
  • Voltage fluctuations
  • Repairs during routine maintenance
  • Animal interference/contacts
  • Vandalism and or theft
  • Damage caused by third-party acts/negligence (for example, a car crashing into a utility pole which causes a power outage)

*This list is not intended to be exclusive*

CEC is committed to investigating all claim inquiries promptly and fairly, on a case-by-case basis, and providing restitution for claims for which we are responsible.

If you have a valid claim inquiry, please continue to the next section of instructions.

Claim Inquiry 

Please submit the following information via email to citizens@cecmo.com or by letter to:

Citizens Electric Corporation

Claims - Member Services
1500 Rand Avenue
Perryville, MO 63775

Include the following information:

  • First & last name
  • Address
  • Account number
  • Phone number
  • Email address
  • Address where the damage occurred
  • Date of incident
  • Time of incident
  • Who the damage was caused by (CEC or contractor name)
  • Detailed description of the incident, including how the damage occurred
  • Describe the loss that resulted from the incident
  • Provide photos showing the damage and other information as necessary to support the claim

Provide all other miscellaneous documentation (if applicable), such as:

  • Receipts or invoices for repair/replacement
  • Estimates for repair/replacement
  • Letter from insurance company
  • Police report
  • Itemized list and receipts of food lost (with pictures)

Additional information may be requested as needed. Citizens Electric representatives review claims in the order in which they are received. The complexity of the event will determine the turnaround time for a representative to provide feedback on the investigation findings.