Payment and Billing Options

Pay Bill Online Billing Assistance

Pre-Paid Metering

Prepaid Metering lets you pay as you go, like the way you buy gasoline. Start with $50 toward future usage, and pay as much or as little as you want as long as you maintain a credit account balance. Notifications by text, email or voice verification will keep you updated on usage and account balance. Research shows participating consumers become more aware of their electric consumption and save 10-12 percent. No deposits or extra fees are required.

PrePaid Metering Application

Budget Billing

Budget billing, formerly known as Level Pay, allows you to pay an average of your most recent 12 months, which makes it easier to budget monthly costs. The monthly amount varies slightly but is always an even dollar amount. The monthly calculation includes 1/12th of your actual balance to eliminate a true-up month unless you go off of the program. A 12-month CEC history is preferred, and bills must be paid by the original bill due date to remain on the program.

Budget Billing

Recurring payments

Recurring payments save you time and money by paying via debit, credit, or directly from your checking account. The payment is electronically paid on your CEC due date approximately 21 days after the bill date.  You will continue to receive a paper bill unless you choose paperless billing, this may be done on the web through our SmartHub web portal. Contact us today!                                                                                                                            

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Citizens Electric Corporation authorized payment locations will now include all CVS Pharmacy, Dollar General, Walgreens, Walmart, and participating 7-Eleven locations.

This change allows members access to nine convenient locations across the service territory, plus 36 additional retail locations within minutes of the area. New authorized remote payment locations require cash payments and will add an additional $1.50 convenience fee.  Additionally, members will be required to present their unique barcode which can be found within the SmartHub app or printed on each month's bill.  All accounts will have their own barcode that will be required for cash payments.

Mail your check or money order along with the stub, conveniently located at the bottom of your bill to Citizens Electric, 1500 Rand Ave, Perryville MO, 63775. Please allow 5-7 days for delivery.

We would love to see you! Visit us in Perryville at our headquarters office located at 1500 Rand Avenue during normal business hours. Lobby & drive-through hours are 8 a.m.-4:30 p.m. Monday - Friday.

If you can't make it during business hours, an after-hours dropbox is available next to the drive-through window. 

Payments are accepted 24/7 with a checking account or credit/debit card through a secure payment portal, SmartHub. 

Click here to visit SmartHub. 

 

Give us a call anytime!  1-877-876-3511

An automated phone service is available to pay your bill, update your account information, and set up recurring payments securely over the phone.  The automated service is available in English and Spanish languages, accepts Visa, MasterCard, Discover cards, and checks through E-check! 

  • Select option 5 to speak with a Member Services Representative (M-F 8 a.m. -5 p.m.)

SmartHub is a new innovative tool for managing your account.  Through SmartHub, you will be able to securely store your payment information to pay your bill with one quick click, view your current and past usage history, and contact customer service.  All of this will is available from your smartphone or tablet.

Visit the Apple App Store or Google Play Store to download the app today!

Apple IOS App   Google Play App